Refund & Returns Policy

This page explains when a refund is available on a PITV4K subscription, when it is not, and how to ask for one.

01 The guarantee

Every plan carries a seven-day money-back guarantee, counted from the moment your first subscription is purchased. Within that window you can ask for a full refund for any reason at all, including simply changing your mind.

02 When you qualify

• You ask within 7 days of the original purchase.
• The request comes from the account holder, using the address on the order.
• The account has not been suspended for breaching the terms of use.

03 When you do not

We cannot refund in these cases:

• The seven-day window has already closed.
• The account was closed for credential sharing, resale, or another breach of the terms.
• You are asking for a partial refund on unused days after the guarantee period — subscriptions are sold as whole terms.
• The problem is on your side: an unsupported device, a misconfigured app, or a connection slower than the 4 Mbps the service needs. Ask us first — we will help you fix it, and setup help is free.
• You bought a repeat term after already using the service. The guarantee covers your first purchase.

04 How to ask

Email contact@pitv4k.com, or open the live chat, with your order reference and a line about what went wrong. Telling us the reason is optional inside the guarantee period, but it does help us fix things. Approved refunds are processed within 5–10 business days.

05 Where the money goes

Refunds return to the method you paid with — card, Apple Pay, Google Pay or Klarna. Once we release it, how quickly it lands is up to your bank or provider; a few working days is typical.

06 Try before you buy

The surest way to avoid needing a refund is to take a free trial first. Ask us for one and you can check the picture quality, the channel list and the on-demand catalogue on your own device before paying anything.

07 Contact

Anything unclear about this policy? Write to contact@pitv4k.com.