Privacy Policy

This policy sets out how PITV4K handles personal information when you visit the site or subscribe to the service. We have tried to write it in plain language rather than legalese; if anything here is unclear, write to us and we will explain it.

01 What we collect

We gather only what is needed to sell you a subscription and keep it working:

• Account details — the name, email address and, where you provide one, the phone number you give at signup.
• Payment information — handled by our payment provider. We receive confirmation that a payment succeeded and a reference; we never see or store your full card number.
• Technical information — IP address, browser and operating system, device type, and basic logs generated when you load a page or connect to a stream.
• Correspondence — whatever you send us by email or live chat, kept so we can follow up on your case.

02 Why we use it

• To create your line, activate it and keep it running.
• To take payment and send you the confirmation and access details.
• To answer your support messages and diagnose playback problems.
• To send service notices — an outage, a server change, an expiry reminder.
• To spot fraud and abuse, and to see which parts of the service need work.
• To meet obligations that the law places on us.

03 Who else sees it

We do not sell, rent or trade your personal information. A small number of suppliers process data on our behalf — payment processing, email delivery, hosting and analytics — and each is bound by contract to use it only for the task we hired them for. We will also disclose information where a valid legal order requires it.

04 Cookies and analytics

The site uses a small number of cookies to remember your preferences and to measure traffic in aggregate. You can block or delete them in your browser settings; parts of the site may behave differently if you do.

05 How long we keep it

Account and billing records are kept while your subscription is live and for a reasonable period afterwards, so we can handle refunds, disputes and tax records. Technical logs are kept for a short window and then discarded. Ask us to delete your data and we will, apart from anything we are legally required to retain.

06 Keeping it safe

Access to customer data is restricted to staff who need it, traffic to the site is encrypted in transit, and payment details never touch our servers. No system is perfectly secure, and we will not pretend otherwise — but if a breach affects you, we will tell you.

07 Your choices

You can ask us at any time to:

• Send you a copy of the data we hold about you.
• Correct anything that is wrong or out of date.
• Delete your account and the data attached to it.
• Stop or limit a particular use of your data.
• Hand your data to you in a portable format.

If you are in the EU or UK, the GDPR page sets out these rights in full detail.

08 Children

The service is sold to adults. We do not knowingly collect information from anyone under 18, and we will delete such an account if we find one.

09 Changes

When this policy changes we update the date at the top of the page. If a change materially affects how we use your data, we will say so directly rather than leaving you to notice.

10 Contact

Email contact@pitv4k.com with any privacy question and a real person will answer it.